When You Buy An Anti-Parasitic Medicine From Us; We Donate A Full Dose To An Animal In Need                                                         Free Tracked Shipping - Fast UK Delivery
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When You Buy An Anti-Parasitic Medicine From Us; We Donate A Full Dose To An Animal In Need                                                         Free Tracked Shipping - Fast UK Delivery
Search
Close this search box.
In 2023 we donated £37,983 of free treatments to animals in need
Cart £0.00
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0
Subtotal: £0.00
No products in the cart.

Shipping policy

Thank you for choosing Naqua Ltd as your trusted supplier. We are committed to delivering your orders in a timely and efficient manner. To provide clarity regarding our shipping process, we have established the following shipping policy:

Order Processing:

Orders received and confirmed by 3:00 PM local time on business days (Monday to Friday, excluding holidays) will be processed and prepared for shipment on the same day.

Orders received after 3:00 PM local time or on weekends or holidays will be processed on the next business day.

Order processing includes verifying payment, conducting quality checks, and packaging your items with care.

Shipping Methods:

We offer a standard free shipping service via Royal Mail, as well as a tracked service and tracked express service. The available options will be displayed during the checkout process.

The estimated delivery timeframes and associated costs will be provided for each shipping method.

Shipment Confirmation and Tracking:

Once your order has been dispatched, we will send you a shipment confirmation email, that will include a tracking number if the tracked service option was selected at checkout.

You can use the provided tracking number to monitor the progress of your shipment through our designated carrier’s website.

Delivery Timeframes:

The estimated delivery timeframes depend on the shipping method selected and the destination of your package.

While we strive to meet the estimated delivery dates, please note that they are not guaranteed and may be subject to unforeseen delays beyond our control.

Shipping Restrictions:

We currently offer shipping within Britain, including British Isles.

Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.

If you have any further questions or require assistance regarding our shipping policy, please don’t hesitate to contact our customer support team. We are here to provide you with the best possible service.

Naqua Ltd

Address: Building 500, Discovery Park, Ramsgate Road, Sandwich, Kent, CT13 9ND

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