Returns Policy

Thank you for choosing Naqua Ltd as your trusted supplier. We are committed to ensuring your satisfaction with our products. If you need to return or exchange an item, we have established the following returns policy:

Eligibility for Returns:

Products must be returned within 30 days from the date of purchase.

Items must be unused, in their original packaging, and in the same condition as when you received them.

Returns Process:

To initiate a return, please contact our customer support team by using the “contact us” tab on Naqua.co.uk. Provide your order details, including the item(s) you wish to return and the reason for the return.

Our customer support team will guide you through the return process and provide you with a Return Reference number, along with any additional instructions.

Please make sure to include the RMA number on the return package to ensure timely processing.

You will be responsible for the shipping costs associated with returning the item(s) unless the return is due to a defect or error on our part.

Refunds and Exchanges:

Once we receive the returned item(s) and verify their eligibility, we will initiate the refund process. Refunds will be issued using the original payment method, unless otherwise specified.

Shipping costs and any applicable restocking fees may be deducted from the refund amount.

If you would like to exchange the item for a different size, colour, or model, please inform our customer support team. Additional charges may apply if there is a price difference between the exchanged items.

Damaged or Defective Items:

In the unfortunate event that you receive a damaged or defective item, please contact our customer support team immediately.

We may request photos or other evidence of the damage or defect to assess the situation accurately.

Depending on the circumstances, we will provide you with a replacement, repair the item, or issue a refund, including the return shipping costs.

Please note that this returns policy applies to purchases made directly from Naqua Ltd. If you have purchased our products through a third-party retailer, please refer to their specific returns policy.

If you have any further questions or require assistance, please don’t hesitate to contact our friendly customer support team. We are here to help!

Naqua Ltd

Address: Building 500, Discovery Park, Ramsgate Road, Sandwich, Kent CT13 9ND